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Frequently Asked Questions

Got a question? We’ve got your answer! Please read through our FAQs for additional and helpful information. 

General Information

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website

Can I acquire Accessible Seating as a part of the Travel Package Program?

Availability and type of accessible seating tickets will vary based on the festival’s/venue’s availability. If you would like to inquire about Accessible Seating as part of the Travel Package program, please reach out to us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, festival name, order number and package type, and specific accessibility request in your email.

Do I need to be vaccinated for COVID-19 to purchase a Travel Package and attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the festival’s website.

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

Our Travel Packages

How do I place my order?

All Ohana Festival Travel Packages must be purchased online. Travel Packages will go on sale on Tuesday, April 23rd at 10 AM PT. After you click on your desired Travel Package, you will be directed to our ticketing partner, Front Gate Tickets, to make and finalize your order.

Is the price listed on the website the total price or the price per person?

Our website lists both the price per person and price per package. These prices do not include taxes & fees. Please note – if you are purchasing a Travel Package before Thursday, May 23, 2024, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

How many rooms are included in my Travel Package?

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Do the Ohana Festival Travel Packages have an age restriction?

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the festival; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

Is there a payment plan for Ohana Festival Travel Packages?

Yes, there is an optional payment plan for Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, June 14, 2024. If you purchase after Friday, June 14, 2024, you will be charged the full payment amount at the time of purchase.

Can I pay for my entire package before the additional payment is due?

Yes! To do this, please log in to your FrontGate account, located on your event’s purchase page. Once you are logged in to your account, go to your “Order History” page and select your order. You will be given the option to pay off your order in full. If payment is approved, this would complete your payment plan and no more payments would be due. If you are having trouble locating this option, please Contact FrontGate with your order number and the last 4 digits of the card used to purchase and they can assist.

Do the Travel packages come with tickets to Ohana Festival?

Yes, all Travel Packages include two (2) tickets to Ohana Festival for Friday, September 27th – Sunday, September 29th.

What is the difference between the ticket types included in the Travel Package?

  • GA tickets provide access to the main concert area.
  • VIP tickets provide
    • Dedicated VIP festival entrance & exit
    • (1) Complimentary round-trip shuttle pass to/from the festival with VIP Express Lane at shuttle pick-up and drop-off (see shuttle info in the ‘Shuttle Passes’ section below)
    • Commemorative Ohana Fest beach bag containing a limited-edition beach towel & a variety of other festival essentials
    • Access to the VIP Lounge, which includes:
      • VIP viewing of Main Stage & access to VIP viewing bleachers
      • Comfortable, shaded cabanas, hammocks, and lounge seating to relax beachside
      • Exclusive VIP Beach Bar with beachside seating & video screens with live streaming from both stages
      • Private bars pouring a variety of beers, wines, and cocktails
      • In-lounge wait staff for beverage service in designated areas
      • Complimentary drink credit for (1) alcoholic and/or non-alcoholic beverage (valid only in VIP lounge)
      • Complimentary gourmet bites by a local renowned chef during designated hours
      • Air-conditioned premium restrooms
      • Secure VIP Lockers with charging capabilities will be available for rent
      • Dedicated in-lounge merchandise stand for convenient shopping
      • Complimentary photo booth to capture all your unforgettable VIP moments
      • Additional culinary offerings available for purchase

How and where will I receive my festival passes included in the Ohana Festival Travel Packages?

All festival passes included in your Travel Package will be shipped to the guest who purchased the Travel Package. Wristband fulfillment will begin in the weeks leading up to the festival. Your festival pass is an RFID-enabled wristband that must be worn for all three days of the festival. Your festival wristband, along with your shuttle wristband will be shipped to the shipping address provided during checkout. 

Please note, the final date to request changes to your shipping address is Monday, July 22, 2024.

See important details below: 

    • International Rates: $45.50
    • UPS 2 Day Rates: $16.50
    • USPS Rates: $10.50
    • An order will not ship unless it has been paid in full
    • Orders placed separately will be shipped separately
    • Wristband shipping will begin in August 2024 and may take a few weeks to complete
    • Wristbands will ship via USPS or UPS
    • Orders will not be re-shipped or shipped twice under any circumstances – no exceptions
    • Orders that are unable to be delivered or shipped due to any circumstances will be required to be picked up at Travel Package Check-in at the hotel by the original purchaser
    • A Tracking Number will be emailed to the lead purchaser once it has shipped. Please be sure to check your spam folder. Ohana Festival, 100x, and FrontGate are not responsible for failed, blocked, misdelivered or bounced email delivery.
  • Please note: Shipping addresses cannot be updated if the Order’s shipping label has been printed. If this occurs, you will not be able to edit your shipping address, and a message will appear explaining your order is in the process of shipping. 

Need to update your shipping address? See instructions on how to do so at this link.

When will I receive information about 100x Travel Package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event.

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

How do I utilize the roundtrip transportation included in the Travel Package?

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

What if my plans change and I no longer want my purchased Travel Package?

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will do what we can to help.

Hotel Information

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy, viewable here. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

What parking is available at the hotels?

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of the hotels. You can refer to the summary here, but please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

How far is each hotel from the venue?

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue here.

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Travel Package Requests

Can I book additional nights at the hotel with my Travel Package? If so, how can I do this?

If you would like to stay longer than your Travel Package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] to request to connect the reservations. We will do our best to work with the hotel to accommodate!

All requests must be submitted to 100x by Monday, September 2nd, 2024.

I purchased a Travel Package as a gift and will not be in attendance. How can the gift recipient redeem the package on my behalf?

Any Travel Package request must be submitted to 100x via email by Monday, September 2nd, 2024. Please note, if a transfer request is submitted after festival wristbands have been shipped (starting in August 2024), the lead guest will be responsible for ensuring the new guest is equipped with their festival wristbands (see FAQ “How and where will I receive my festival passes included in the Ohana Festival travel package?” for more information).

If you are wishing to gift your package to someone else, you will need to reach out to 100x using the email address used to purchase your Travel Package in order to have the package holder information updated. Please email us at [email protected] with this information prior to Monday, July 22nd 2024 for the festival wristbands to be shipped to the new guest:

  • Original purchaser name
  • Original purchase email
  • Order number
  • Package type
  • New guest name
  • New guest email
  • New guest phone number
  • New guest shipping address 

Requests can still be submitted up until the Travel Package Request deadline of Monday, September 2nd, 2024, but the original guest will be responsible for transferring the physical wristbands.

Once you have notified us before Monday, September 2nd, 2024, the new package holder will be able to check in to their hotel room and pick up their package merchandise at the hotel associated with their Travel Package! 

Please note: Travel Package transfers include the entire package (hotel stay, transportation, merchandise and festival passes) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x at [email protected].

All requests must be submitted to 100x by Monday, September 2nd, 2024.

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, please log in to your FrontGate account, located on your event’s purchase page. Please log in to your FrontGate Account, select “Billing Information”. Once there, select “Update Payment” and input new payment information.  If you are having trouble, please Contact FrontGate with your order number and the last 4 digits of the card used to purchase and they can assist.

Festival Information

Looking for information about the festival itself? Want to see the lineup, festival map, or check out what food vendors will be available? You’ll find all festival information on the main Festival Website.

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